At cb999, we genuinely care about the wellbeing of every player on our platform. Online gaming is meant to be an enjoyable, entertaining experience — not a source of financial stress or personal hardship. This page outlines our commitment to responsible gaming in Pakistan, the tools we provide to help you stay in control, and the warning signs every player should know. We are fully committed to operating our platform in line with the responsible gaming standards required by our international gaming licence framework.
The cb999 platform is strictly for adults aged 21 and above. Age verification is mandatory for all accounts.
Our Core Commitment
Responsible gaming is not just a legal requirement for cb999 — it is a fundamental part of how we operate. Below are the six pillars of our player protection commitment, applicable to every person using the cb999 platform across Pakistan, whether in Karachi, Lahore, Islamabad, or Faisalabad.
Every cb999 account requires CNIC-based identity verification before any deposit or withdrawal can be made. Our KYC process is non-negotiable. No one under 21 years of age is permitted to open or operate a cb999 account. This is enforced at registration and verified again at withdrawal stage to prevent circumvention.
cb999 allows you to set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change activates, giving you time to reconsider any impulsive decisions about your gaming budget.
If you feel that gaming is becoming a problem, cb999's self-exclusion tool allows you to suspend your account for a period of your choice — from 30 days up to permanent exclusion. During the exclusion period, your account is fully locked and you will not receive any promotional communications. Self-exclusion requests are processed within 24 hours.
cb999 provides session time reminders and limits so you can keep track of how long you have been playing. You can set a maximum session duration after which the platform will automatically log you out. Reality check pop-ups can also be enabled at regular intervals to show you your session time and net gaming activity during that period.
Beyond deposit limits, cb999 offers dedicated loss limits that cap the amount you are permitted to lose over a set time period. If your net losses reach the limit you have configured, you will be locked out of further real-money play for the remainder of that period — regardless of your remaining balance — until the period resets.
cb999's customer support team is available around the clock to assist players with responsible gaming concerns. If you are worried about your gambling habits, or concerned about a friend or family member, reach out via live chat or email and our trained support staff will connect you with appropriate guidance and resources without judgment.
Strict Age Policy
cb999 enforces a strict 21+ minimum age requirement across the entire platform — no exceptions, no workarounds. This applies to all services including sports betting on PSL cricket matches, live casino games, and online slots. Here is how we enforce it:
Your national CNIC number and document image are checked against your date of birth to confirm you are 21 or older before your account is activated.
Before your first withdrawal is processed, our compliance team conducts a secondary identity check to confirm that the account holder matches the verified identity on file.
cb999's risk management systems flag accounts with behavioural patterns inconsistent with adult users. Any flagged account is suspended pending manual review.
Submitting fraudulent identity documents to bypass the age restriction is treated as serious fraud. Such accounts are permanently closed and the matter is referred to relevant authorities.
Self-Exclusion
The cb999 self-exclusion programme is one of the most important responsible gaming tools available on our platform. It is designed for players who feel they need a mandatory break from gaming. Exclusion can be requested at any time and is processed quickly by our compliance team.
Temporarily lock your cb999 account. Your balance is preserved and reinstated automatically once the break period ends, after a mandatory review call with our support team.
For players who need more time away. During extended exclusion, all promotional communications are stopped and re-activation requires a formal review process with our responsible gaming team.
Request permanent closure of your cb999 account. This is irreversible and cannot be undone. Any remaining balance is returned to your verified JazzCash, EasyPaisa, or bank account. This option is available 24/7 via [email protected].
Important: cb999's self-exclusion is processed within 24 hours of receiving your request. If you are in crisis, contact our support team via live chat for immediate account suspension — no waiting period applies to emergency lockouts.
Use the form below as a visual guide to understand what information our support team requires when you submit a self-exclusion request via email or live chat. Submit your actual request to [email protected] with subject: "Self-Exclusion Request."
Know the Signs
Problem gambling can affect anyone regardless of income, education, or background. Recognising the early warning signs is the most important step toward getting help. If you recognise any of the following patterns in yourself or someone you know, please reach out to cb999 support or a professional counselling service.
Spending beyond your means: Betting with money you cannot afford to lose, including rent, utility bills, or money earmarked for family expenses. Using JazzCash or EasyPaisa balance that was meant for essential payments to fund gaming sessions.
Chasing losses: Repeatedly placing larger and riskier bets in an attempt to win back money that was lost in previous sessions. This pattern typically accelerates losses rather than recovering them.
Disrupted sleep patterns: Staying up late into the night or losing sleep to play casino games or place cricket bets. Gaming interfering with your daily routine, work schedule, or family responsibilities.
Social withdrawal: Avoiding social activities, family gatherings, or friend outings in favour of gaming. Feeling more comfortable with online gaming than with real-life social interactions.
Emotional dependency: Using gaming as a primary coping mechanism for stress, depression, boredom, or anxiety. Feeling restless, irritable, or anxious when not able to access the platform.
Secrecy and dishonesty: Hiding your gaming activity from family members, lying about the time or money spent on gambling, or creating a separate financial account to conceal transactions from your household.
More Ways We Help
Beyond self-exclusion and deposit limits, cb999 provides a broader range of tools and practices to support responsible gaming across the platform. These features are available to all verified players free of charge.
Access a full detailed history of your deposits, withdrawals, bets, and session durations directly from your cb999 account dashboard. Knowing your numbers is the first step to managing them wisely.
Choose to stop receiving bonus offers, free spin notifications, and cashback promotions. For players in recovery or managing their gaming carefully, removing promotional triggers is an important protective measure.
Enable pop-up reminders at custom intervals (every 30, 60, or 90 minutes) that display your current session time and net gaming balance. These prompts encourage you to pause and reassess before continuing.
Set maximum bet size limits on specific game types, preventing impulsive high-stakes wagering during emotionally driven sessions. Wager limits can be decreased immediately but increased only after a 24-hour review period.
Request a short-term account suspension of 24–72 hours without formally entering the self-exclusion programme. Ideal when you feel the urge to play impulsively and simply need time to step back and think clearly.
Connect directly with a cb999 support agent trained in responsible gaming guidance via live chat. Our agents are available around the clock and are committed to helping you — not pressuring you to keep playing.